Notification settings are yours, not the organisation's. They sit under Personal in Settings, and they belong to your membership: if you work in more than one business in Arbour, each one keeps its own set.
Open notification settings
What Arbour tells you about
Each notification type has its own row under My notifications:
- Work arriving: New enquiry received, Assigned to you.
- Clients answering: New client message, Client added a contact, Questionnaire submitted, Quote accepted, Quote declined, Customer signed contract, Contract completed.
- Money moving: Payment received, Payment failed.
- Something that needs a hand: Connected mailbox needs attention, Scheduled email could not be sent, Group email could not be fully sent, Accounting connection needs attention, Invoice accounting sync needs attention, Historical accounting import finished with problems, Webhook endpoint disabled, Customer email sender needs attention, Automation step failed.
Each row carries a line of its own explaining what fires it, so the list reads as a catalogue rather than a quiz.
One type has no row. Automation notification is a message an automation rule was told to send to named members, and the rule already decided who hears about it. See Automations.
In-app, email, or both
Two columns, two checkboxes per row. In-app puts it in the bell. Email sends it to your primary address. Tick or untick as many as you like and press Save; nothing is written until you do.
Everything defaults to in-app. Email is on by default for a new enquiry, an assignment, a new client message, a client adding a contact, a signature waiting on your countersignature, a failed payment, and every one of the attention notices above.
These settings choose the channel, not the access
Whether you are eligible for a notification at all is decided by your role's permissions, checked again when a notification is delivered and again when the bell is read. Ticking a box here never grants access to anything. See Permissions reference.
The bell
The bell sits in the top bar. The badge counts unread notifications plus any invitations to other businesses, which are pinned above the list because being asked to join somewhere is exactly the kind of thing the bell is for. Answering one happens on Invitations.
Opening a notification marks it read and takes you to the record it is about. A notification whose record has since gone arrives as plain text with nowhere to go. Mark all as read appears in the header whenever something is unread, Load more walks back through the history, and an empty bell says "Nothing to see yet. You will be notified here when something happens." Notifications are kept for 90 days.
The sound
Play a sound for new notifications is a short chime while Arbour is open in the browser. It is stored in that browser, not on your membership, so the front desk machine and your laptop can disagree without either one overwriting the other. Your browser may stay silent until you have clicked something on the page, which is the browser's rule rather than ours.